Due to the nature of fine jewelry, all sales are final, and Exeter Jewelers does not offer refunds. At our sole discretion, select items may be eligible for exchange or store credit within 14 days of purchase or delivery.

All exchanges must be approved by Exeter Jewelers before an item is shipped or brought to the store. Approved items must be returned unworn, unaltered, undamaged, and in their original condition and packaging.

Custom-designed, personalized, engraved, sized, altered, repaired, and special-order items are final sale and are not eligible for exchange or store credit.

Custom Design:

Each custom-designed piece is created specifically for the individual client. Once the final design, specifications, and pricing have been approved and pricing and production has begun, the order is final and may not be canceled, returned, or exchanged. The initial deposit is non-refundable, and the remaining balance is due in full.

Store credit does not expire.

If an exchange or store credit is approved, return shipping, packaging, tracking, and insurance are the customer's responsibility. Returned merchandise must be securely packaged, sent using a trackable shipping method, and insured for its full replacement value.

Exeter Jewelers is not responsible for packages that are lost, stolen, misdirected, or damaged while being returned. Responsibility for an approved return remains with the customer until the package has been received by Exeter Jewelers. 

If a return shipment is lost or damaged, the customer is responsible for initiating the applicable claim with the shipping carrier and providing any required documentation. Exeter Jewelers will reasonably cooperate if supporting documentation from us is needed.

Please contact us at exeterjewelersnh@gmail.com before returning any merchandise. Packages sent without prior approval may be refused. 

Approved items for exchange or store credit should be shipped to:

EC 101 Water Street, Exeter, NH 03833 (603) 772-4511