Due to the nature of fine jewelry, all sales are final, and Exeter Jewelers does not offer refunds. At our sole discretion, select items may be eligible for exchange or store credit within 14 days of purchase or delivery.
All exchanges must be approved by Exeter Jewelers before an item is shipped or brought to the store. Approved items must be returned unworn, unaltered, undamaged, and in their original condition and packaging.
Custom-designed, personalized, engraved, sized, altered, repaired, and special-order items are final sale and are not eligible for exchange or store credit.
Custom Design
Each custom-designed piece is created specifically for the individual client. A non-refundable deposit of 50% of the total amount is required to begin. The deposit covers design time, CAD renderings, wax models, and stones and materials purchased for your piece.
If you cancel before approving the final design, your deposit is retained to cover work and materials already completed, and no further payment is owed.
Once the final design, specifications, and pricing have been approved in writing and production has begun, the order is final and may not be cancelled, returned, or exchanged. The remaining balance is due in full once the project has been completed.
If the remaining balance is not paid within 60 days of notice that your piece is complete, Exeter Jewelers may retain all payments made and resell or repurpose the piece and materials.
Antique & Vintage Items
Antique and Vintage jewelry is pre-owned and may show signs of age, previous wear, repair, alteration, or restoration. This may include, but is not limited to, surface scratches, worn finishes, minor chips, abrasions, variations in stones or settings, and other imperfections consistent with age and prior use. Exeter Jewelers carefully inspects antique and vintage pieces before offering them for sale and makes every reasonable effort to accurately represent the condition through photographs and descriptions.
Due to the age and pre-owned nature of these pieces, minor wear and imperfections should be expected and are not considered defects. Any significant condition issue known to Exeter Jewelers will be disclosed when reasonably identifiable. Colors, details, and signs of wear may also appear differently in photographs or under different lighting and magnification.
Warranty
New jewelry purchased from Exeter Jewelers is covered by a 60-day limited warranty against manufacturing defects. This warranty does not cover normal wear, accidental damage, loss or theft, stones lost due to impact or wear, or any piece that has been repaired, resized, or altered in any way by another jeweler. We recommend bringing your jewelry in for a complimentary inspection every six months to keep settings secure. Antique and vintage jewelry are sold as-is and are not covered by this warranty.
Returning An Item for Exchange or Store Credit
If an exchange or store credit is approved, return shipping, packaging, tracking, and insurance are the customer's responsibility. Returned merchandise must be securely packaged, sent using a trackable shipping method, and insured for its full replacement value.
Exeter Jewelers is not responsible for packages that are lost, stolen, misdirected, or damaged while being returned. Responsibility for an approved return remains with the customer until the package has been received by Exeter Jewelers.
If a return shipment is lost or damaged, the customer is responsible for initiating the applicable claim with the shipping carrier and providing any required documentation. Exeter Jewelers will reasonably cooperate if supporting documentation from us is needed.
Store credit does not expire.
For information on outgoing orders, please see our Shipping Policy.
Please contact us at: exeterjewelersnh@gmail.com before returning any merchandise. Packages sent without prior approval may be refused.
Approved items for exchange or store credit should be shipped to: EC 101 Water Street, Exeter, NH 03833 (603) 772-4511
Please address packages to "EC" only, and do not reference jewelry or our business name anywhere on the package.
