In-stock items typically ship within 1-3 business days of order placement. Orders placed Saturday, Sunday, or Monday ship on Tuesday, our next business day. Custom pieces ship once completed and the remaining balance has been paid.
Shipping Options
Insured Express (1-2 business days): available on all orders. Express orders ship within 1 business day.
Insured 3 Day (3 business days): Available on orders under $1,000.
Shipping Costs
Every order is fully insured for its full value. Shipping is charged at our actual cost for insured delivery, with no added handling fees, and is calculated by your cart total at checkout. To avoid shipping fees, select Local Pickup at checkout.
Tracking and Delivery
Tracking information is provided once an order ships. An adult signature (21+) is required on all orders. Customers are responsible for monitoring delivery, being available to sign, and arranging carrier pickup or redelivery after any missed delivery attempts.
Delivery times may vary due to carrier delays, weather conditions, holidays, or other reasons outside of our control.
Insurance, Damage, and Lost Packages
All orders are fully insured until delivered and require an adult (21+) signature.
Damaged Packages: If your package arrives damaged or appears tampered with, please contact us within 48 hours of delivery at exeterjewelersnh@gmail.com, take photos and keep all original packaging.
Lost or Missing Packages: If your tracking has not updated for 5 business days, or shows delivered but you did not receive it, please contact us within 48 hours. We will open an investigation with the carrier.
We handle all insurance claims on your behalf. Once a claim is approved, we will replace your item or issue a refund. Please allow time for the carrier's investigation, which can take several weeks.
Discreet Packaging
For your security, all orders ship in plain, unmarked packaging with no reference to jewelry or our store name.
Shipping Address
Please double-check your shipping address at checkout. We cannot ship to P.O. boxes. For your security, we require high-value orders to ship to the billing address on file for the payment method used.
Local Pickup
If you would like to pick up your order at our showroom, please select Local Pickup at checkout. Shipping fees are not charged on pickup orders.
Shipping fees cannot be refunded if a shipping method is selected at checkout, including if you later choose to pick up in store.
Pickup is available at 101 Water Street, Exeter, NH 03833. We will notify you once your order is ready. A photo ID matching the name on the order is required at pickup.
International Orders
Online orders currently ship within the United States only. If you are located outside the U.S. and are interested in a piece, please contact us directly at exeterjewelersnh@gmail.com or (603) 772-4511, and we will be happy to discuss international shipping options.
